Product Catalog: Mitel Networks: Previous Model Archive: Contact Centers Products MARATHON EVOLUTION Communications Recording Solutions (Mitel Networks) MARATHON EVOLUTION delivers a highly reliable call recording and data retrieval solution for quality assurance, safety, compliance, audit and/or order transaction verification purposes. View Details EVOip Communications Recording Solutions (Mitel Networks) The EVOip recording solution fits any requirement for business operations that are implementing VoIP telephony. View Details Mitel Networks 6110 Contact Center Management (Mitel Networks) Mitel Networks 6110 Contact Center Management (CCM) application is the core component to efficiently handling your contact center operations. View Details Mitel Networks 6110 Contact Center Management Enterprise Node (Mitel Networks) The 6110 CCM Enterprise Node enables supervisors to monitor and react to contact center and agent activity across multiple sites/switches, ensuring effective management and utilization of resources across all sites/switches. View Details INSPIRATIONpro Quality Monitoring Solutions (Mitel Networks) INSPIRATIONpro, is a fully integrated quality monitoring and agent evaluation solution that allows contact centers to measure the quality of their customer interactions. View Details Mitel Networks 6115 Interactive Contact Center Application (Mitel Networks) Mitel Networks 6115 Interactive Contact Center (ICC) application allows supervisors to initiate an immediate response to changing call volumes, ensure resources are effectively deployed and manage situations involving agents and/or ACD queues. View Details Mitel Networks 6120 Contact Center Scheduling Solution (Mitel Networks) Mitel Networks 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements. View Details Mitel Networks 6140 Agent Portal (Mitel Networks) Mitel Networks 6140 Agent Portal allows caller information from the contact center database to be displayed on the agent desktop at the time of the call. View Details Mitel Networks 6150 Multimedia Contact Center Solution (Mitel Networks) Mitel Networks 6150 Multimedia Contact Center (MCC) provides contact centers with the ability to seamlessly integrate multiple forms of media for improved customer responsiveness. View Details Mitel Networks 6160 Intelligent Queue Solution (Mitel Networks) Mitel Networks 6160 IQ is an all-in-one, scalable, browser-based announcement solution for contact centers. View Details MiService Solutions (Mitel Networks) Mitel MiService Solutions deliver custom application development, and offers a complete range of advanced services geared towards helping to accelerate implementation of high-performance contact center solutions. View Details Mitel 6120 Contact Center Scheduling/6125 Real-Time Schedule Adherence (Mitel Networks) Mitel 6120 Contact Center Scheduling (CCS) ensures that agent scheduling is not only simple, but optimized to meet your forecasted requirements. View Details 12918 Flagship Drive · San Antonio, Texas 78247 · 210.495.5520 · Fax 210.495.6538 ·www.hts-tx.com