Telephone & Voicemail Systems Despite changes in technology business still relies heavily on voice communications, and the technologies that drive them. At Horizon it is our goal to learn how your business communicates and work with your people to use new technology to help you business operate more effectively and efficiently. Telephone Digital PBX\Key Hybrid Systems HTS provides telephone system solution for whatever your company requires. Whether your company needs only a few lines and phones or you need to network several offices together to form one seamless system, HTS can help you. HTS has partnered with the leaders in Business Telephone Systems to provide a wide variety of products to address applications like T-I, PRI, & BRI integration and call center applications requiring ACD & ACD reporting packages. At HTS we want to provide solutions, not equipment. Computer Telephony HTS can bring advanced telephony features to the desktop computer and provide you control of your telephone calls and voice mail directly from your desktop PC through a graphical user interface. By integrating multi-line calls and voice mail with the Local Area Network, you can easily communicate using your PC as well as your telephone, maximizing your ability to access and share information. Depending upon your company's size and needs, HTS can design the right computer telephony solution for your business. Voice Over IP HTS offers solutions that enable innovative telephony services by breaking apart the traditional telephony infrastructure. IP Telephony technology allows for data, voice, and video to be transmitted over a single, IP based network infrastructure. By combining different types of traffic on a single network connection, small and medium-sized businesses and small branch offices can dramatically reduce the cost of their voice and data networks. HTS offers a wide variety of VOIP solutions that bring this technology to the desktop. Messaging Voice Processing Systems Voice processing systems have changed greatly over the years both in price and capabilities. HTS offers a variety of open voice processing platforms to meet nearly any business requirement. Each solution is engineered to provide you seamless migration as your company grows. For more advanced systems, optional features like Unified Messaging, Speech Recognition, and IVR capabilities are available to customize your system's performance and maximize your profitability. Unified Messaging Unified messaging gives your business the ability to centralize all of your incoming messages, including voicemail, email and faxes, and enables you to retrieve all of them either over the phone or on your PC. This makes it easy to maintain all types of messages and also offers the ability to issue a command from a multimedia PC or telephone to direct your voicemail system to print faxes, have your email read to you over the telephone (via text-to-speech technology) or access compressed voice messages through your PC. IVR Interactive Voice Response (IVR) applications utilize specialized hardware and software, which enables callers to leave and retrieve information using a Touch Tone telephone or voice command. IVR applications empower callers without making them wait for customer service representatives. Interactive Voice Response applications significantly reduce the time required to handle a call, which can increase the ability of a business to deliver products and services more quickly and cost effectively. 12918 Flagship Drive · San Antonio, Texas 78247 · 210.495.5520 · Fax 210.495.6538 ·www.hts-tx.com